Welcome to Copper Terrace, a Long Term Care Home meeting the varied needs of 151 residents, in secure, air conditioned comfort.
With four self-contained, beautifully furnished resident care areas, we offer basic, semi-private and private rooms with ensuite washrooms.
  - Telephone and cable outlets are available in each room
- Couples suites accommodate the needs of couples
- Controlled access with alarmed exits
Residents are encouraged to bring any favourite items that will make their space more personal.
Items not allowed are electric blankets, heating pads, extension cords or area rugs.
 Fireside lounges and comfortable sitting areas, games room, café area and general store  Lots of natural light throughout our beautifully appointed home. A beautiful fenced landscaped garden and walkway.
  Supervised bathing provided twice a week.
The Library offers an array of books, offering varied subjects in regular and large print. Books on tape are also available.
  The Mark Denomy Chapel was dedicated in 2006 and is a place of gathering and worship. Interdenominational services are hosted weekly by various faith groups in the community.
Dining Rooms are available in each of the care areas. Residents have assigned seating within the Dining Room with consideration given to matching compatible tablemates. Assistance with meals is provided as necessary.
Copper Terrace is pleased to offer tours of our home. We believe that it is important that families view several homes prior to placing their loved ones name on the Long Term Care waiting list. Tours can be arranged by calling us.
If you are placing your loved one in Copper Terrace, please feel free to contact our home to have your questions answered. The staff at Copper Terrace is here to assist you at this difficult time of transition, and we will be pleased to help in any way we can.
1. What are the staffing ratios at Copper Terrace?
There is an R.N. on duty 24 hours a day, 7 days a week. R.P.N.'s also work various shifts and assist as Charge Nurses, medication and treatment nurses. The approximate ratio of PSW's to Residents is one to every 10 Residents. Staffing ratios are higher at peak periods throughout the day, and lower in quieter periods such as mid afternoon. Staffing ratios also very by unit as consideration is given to the needs of the Residents living in each care area.
2. Who will be responsible for my medical care?
Residents may retain their own physician as long as that physician is willing to sign an agreement with the Home which outlines our medical staff by-laws, and to apply for privileges at the Home. If a Resident's physician is not able to continue medical care for the Resident at Copper Terrace, the Home's medical advisor will accept responsibility for the care of the Resident.
3. How long has Copper Terrace been operating?
Copper Terrace opened as a nursing home in 1968 and has had several renovations/additions since that time. Copper Terrace is one of 6 long term care homes owned and operated privately by APANS Health Services with our Head Office based in London.
4. What if I need a wheelchair?
Our home has state-of-the-art equipment including a variety of weighing methods, lifting devices, hydro sonic tubs, monitoring devices, assistive devices such as special eating utensils, wheelchairs, walkers, etc. Residents with special needs are assessed for additional equipment that will encourage independence and make day-to-day living easier. Motorized wheelchairs are assessed on an individual basis and are allowed once the Resident is deemed capable of operating one.
5. What about the meals?
Menus are on a 3 week rotation and change seasonally. Alternate entrees are always available at noon and supper meals, and Residents always have a choice of entree, vegetable and dessert. Special diets are easily accommodated and monitored by our Dietary Services Supervisor. Nourishment is offered between meals, three times daily and supplements are provided when the need is identified by the Dietician.
6. Can I smoke at Copper Terrace?
Copper Terrace promotes a smoke-free environment in support of Chatham-Kent’s smoking by-laws. Any Resident who chooses to smoke will participate in regular assessments to determine their safety and will be asked to sign an agreement related to our smoking policies. Smoking is only permitted in outside designated areas, and the Resident must be deemed to be a safe smoker as staff does not assist with smoking. If the Resident is unable to access the smoking area safely a family member must accompany them for all smoking activity.
Alcoholic beverages are permitted under specific conditions.
Copper Terrace offers a secure environment. All doors are secured with Mag Locks that prevent the door from being opened internally or externally. All doors will automatically release in the event of fire. Many of the doors have key pads adjacent to them that when activated will release the Mag Locks for a time limited window allowing Residents, family or staff to enter or leave the building. Doors will alarm or relock at the end of this designated window of time.
Coded access allows residents and families to move freely in and out of the building. Residents who are capable are invited to exit the building and utilize the walkways, patios and garden areas around the home.
The secure dementia care area is accessible by use of the access code. The code is posted on the keypad at the entrance of the unit.
One fire drill is held on each shift, each month. Alarms are very loud and distracting. They may be very distressing to some Residents.
Occasionally Residents may also be asked to evacuate their rooms as part of the fire drill.
There are three aspects to arranging care that are important to remember:
- Determining your eligibility (or whether you qualify for a particular service or subsidy)
- Selecting the organization(s) that will provide the service (a "provider organization")
- Applying for care (filling in the appropriate paperwork)
Speak to your CCAC
Your local Community Care Access Centre (CCAC) can help you with defining your needs and personal situation, determining your eligibility, locating providers and applying for care.
Residential Care Settings
If you are eligible for admission to a long-term care home, then the CCAC co-ordinates your application for you and you select your top three choices of Homes.
| Type of service | Who selects the provider | Who co-ordinates the application | Who determines eligibility | | Supportive Housing | You | You | The Provider | | Retirement Homes | You | You | The Provider | | Long-Term Care Homes | You select a maximum of 3 providers (except for short-stay respite or if immediate admission is required). | The CCAC co-ordinates your application. A doctor or nurse provides medical information for the application. | The CCAC |
Once the application has been completed and your top three homes have been selected the application is sent to the chosen homes that then review the information and determine their ability to meet the needs of the applicant.
If the Long Term Care Home feels they are able to meet the applicant’s needs, a letter confirming acceptance will be sent out to the applicant or their Substitute Decision Maker and the CCAC and the applicants name will be added to the waiting list.
Waiting lists for Long Term Care are managed by the Community Care Access Centre. When the Long Term Care Home has a vacancy, they notify the Community Care Access Centre who then makes a bed offer.
Remember, regardless of your situation or the options you are considering, your local Community Care Access Centre is here to help with resource information.
Information taken from the MOHLTC website at www.health.gov.on.ca.
Rate Reductions:
Residents who are in Basic accommodations and do not have a monthly income that will support the minimal rate as set by the Ministry of Health are able to submit an exceptional circumstance form requesting a further reduction in their monthly charges.
The Ministry requires extensive financial documentation for this reduction. Assistance will be provided at the Nursing Home to any Resident or any Resident’s Power of Attorney who is applying for this reduction.
Involuntary Separation:
Residents who have a spouse living in the community may apply for an Involuntary Separartion reduction. The Ministry does require financial documentation for this reduction. Residents or Power of Attorneys need to contact Income Security at 1-800-277-9914 for further information regarding this reduction.
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